HomeOwner FAQs
FAQ
Owner FAQs
Short answers to the questions owners ask before they hire us. Fees, vacancy, statements, screening, and maintenance are below. If your question is about a house we already manage, call the office so we are looking at the right file.
What do you charge?
Full service is 10% of rent we collect. The renewal fee is $0, the tech fee is $0, and there is no management fee when the home is vacant or rent was not collected. Lease-only placement is priced separately. We confirm the schedule in writing before you sign.
Do you charge a fee when the house is empty?
No. The management fee is on collected rent only. An empty month is $0 management fee.
How do I get paid and see expenses?
Rent is collected online and owner draws are paid on the schedule in your agreement. Statements and invoices are in the AppFolio owner portal.
How do you screen applicants?
Every applicant is checked for credit, criminal history, eviction history, income, and rental history. The same written standard is used on every application. We do not make exceptions based on who asks.
Who handles maintenance?
Residents submit requests in the AppFolio resident portal. We dispatch vendors, approve work inside the limit in your agreement, and send anything larger to you first. Urgent repairs are covered 24/7.
Can you manage the house if I live out of state?
Yes. Many owners do. You get the monthly statement, invoices, and lease documents in the owner portal, and you can call the Round Rock office during business hours.
Which cities do you cover?
Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Hutto, Taylor, Liberty Hill, Jarrell, and North Austin single-family homes. Commercial and small multifamily in Round Rock are also offered.
How do I start?
Request a free rental analysis with the address, beds, baths, and when you want management to begin. Loran or Jessica will follow up with rent context and a proposal. Nothing is signed on the website.