Tenant Resources

Pay rent, send maintenance, and apply for a home in the AppFolio resident portal. This website explains the steps. The portal is where the account actually lives.

If you are looking, start with homes for rent. If you already live in a 512-Society house, use the portal or call (512) 990-3551. Office hours are Monday–Thursday 8:30–5:00 and Friday 8:30–12:00. Emergencies are answered after hours.

Current residents pay rent in the resident portal and send routine maintenance there. That is the record of what was paid and when a repair was requested. A text to a personal phone is easy to lose, and it is not how we track the house. If a payment will not go through, call during business hours and we will look at the ledger with you. Do not put a card number or a bank login in a website form.

Every applicant is screened the same way: credit, criminal history, eviction history, income, and rental history. We do not take applications by text, and we do not move the standard because someone calls to explain. Pets depend on the house, the lease, and any HOA or insurance rule. Ask about the specific home. Do not send medical or assistance-animal paperwork through this website. The office will tell you the right process.

Water that will not stop, no power, no air conditioning or heat when the weather makes that unsafe, or a lock that will not secure the house are reasons to call (512) 990-3551. For a gas smell, leave and call the gas company and 911 first, then call us. A slow drain, a dripping faucet, or an appliance that still runs belongs in the resident portal. The office is closed Saturday and Sunday. Urgent maintenance is still answered. Vendors who need a work order should call so the request is tied to the right house.