HomeTenant FAQs
FAQ
Tenant FAQs
Applications, rent, pets, and repairs. If you are a current resident with an account problem, the portal or the phone will be faster than this page.
How do I apply for a house?
Available homes and applications are in the AppFolio resident portal. We do not take applications by text. Every applicant completes the same screening.
How do I pay rent?
Current residents pay in the AppFolio resident portal. The portal is the record of what was paid and when. Call the office if a payment will not go through.
How do I request maintenance?
Submit non-emergency requests in the resident portal so there is a written record. For an active leak, no power, no air conditioning in extreme heat, or anything unsafe, call (512) 990-3551.
What are your office hours?
Monday through Thursday 8:30 AM to 5:00 PM, Friday 8:30 AM to 12:00 PM. The office is closed Saturday and Sunday. Urgent maintenance is still answered after hours.
Do you allow pets?
It depends on the house, the lease, and any HOA or insurance rule. Ask about the specific home. Do not send medical or assistance-animal paperwork through this website; the office will tell you the right process.
I am already a resident. Who do I call?
Use the AppFolio resident portal for rent and routine maintenance. Call (512) 990-3551 for emergencies or if you cannot get into the portal.