Maintenance Request

Routine repairs go through the AppFolio resident portal. A portal request is the record we and the vendor work from. A text to a personal phone is easy to lose.

What is an emergency

• Water that will not stop, a burst line, or a ceiling that is actively leaking
• No electricity to the house, or sparks and a burning smell
• No heat or no air conditioning when the weather makes that unsafe
• A lock that will not secure the house, or glass that leaves an opening
• Gas smell. Leave and call the gas company and 911 first, then call us.

For those, call (512) 990-3551. For a dripping faucet, a slow drain, or an appliance that still runs, use the resident portal.

Residents handle things the lease assigns them, which usually includes batteries, HVAC filters if the lease says so, and yard care if the lease says so. Check the lease before you assume. Owners looking for our maintenance program should read maintenance and inspections.